FAQ

What is Root Love?

Root Love stands as a modern apothecary, intertwining ancestral wisdom with contemporary practices to craft health and wellness products and experiences. Our dedication lies in blending ancient herbal knowledge with modern insights to offer you a holistic approach to wellbeing. Our range includes a variety of thoughtfully curated items, from herbal-infused body butters to wellness teas, each embodying the essence of traditional healing for today's world.

Are your products organic?

Yes, we prioritize using organic ingredients in all our products. Our commitment is to ensure you receive the purest, most natural products possible.

How long does shipping take?

Orders are processed and shipped from Monday to Wednesday, ensuring freshness, especially for our more delicate products. Typically, it takes 3-5 business days for orders to be processed. The delivery time may vary based on your location.

What is your return and exchange policy?

Returns: Unused and unopened items can be returned within 30 days of purchase. Shipping costs are non-refundable, and return shipping is the responsibility of the customer.

• Exchanges: If your items arrive defective or damaged, we are here to help with a replacement. Please contact us for detailed instructions on how to proceed with an exchange. *For body butter orders: If you notice melting during transit, we recommend refrigerating the product for 2-3 hours. This will help restore its consistency. Even if it remains melted, rest assured, it can still be enjoyed as a luxurious body oil.

• Refunds: Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund.

How can I contact Root Love for more questions?

Feel free to reach out to us via email . We're here to assist with any inquiries or feedback you may have!